
Highlights and experience
This is a high level overview of my professional strengths.
I’ve spoken at internal and external events, you can see some of my slides here. Knowledge is power - I’ve compiled a list of helpful QA resources, check them out here.
H I G H L I G H T S
Certified Scrummaster
Founding member of Women+ in Technology ERG
Two time hack-week winner (Test User Creation Tool, Social Share Quote feature from ebooks)
Speaker: Women Who Code, Agile Testing Days US
E X P E R I E N C E
Manager, QA Engineering
Mentoring, coaching, hiring, and growth of ~18 people across both web and mobile QA engineering teams
Emphasis on skillset and career growth (if it aligns with company vision I suppose that’s a plus too)
Mix of manual and SDET
Primary focus in role: to grow the manual and automated testing skills of all team members, build consistency in QA testing across multiple project and feature based teams, standardize org-wide testing practices, and represent QA to all levels of product development
Facilitated multiple promotions, creation of new roles and job titles, ground up rewrite of career ladder, and the professional development of all staff
Vocal, driving force behind “quality first” development
Introduced new processes to bring a “shift left” approach to QA within the SDLC
Led training efforts to all staff on QA testing best practices org-wide, team-wide, and 1-1
Responsible for defect free user experience in a subscriber based dynamic web product with personalized recommendation and content delivery systems
Led multiple projects to build, streamline, and reinforce end to end testing frameworks across web and mobile apps
Multiple test approaches: functional, performance, usability, accessibility, security
Scrummaster certified and agile enthusiast
Major developer of internal and external knowledgebase articles, technical documents, test plans and test strategies, and FAQs
Managed QA support of daily release ceremonies and on-demand deployments
Led efforts to rebuild and redefine our full suite of documented regression tests for better, more meaningful test coverage
Implemented lightweight, streamlined test charter and test planning cycles and significantly reduced QA test planning time during sprints
Led QA efforts on numerous high impact, high visibility product releases across infrastructure, payments, content management, personalization, and frontend user-facing features
IT Support Specialist
Multi-faceted, multi-tier IT support - helpdesk, desktop and mobile tech support, server admin, network support, telecom
Remotely supported 30+ clients
Provided onsite, full-time support to 3 primary client sites
Project management on deployments and rollouts of various projects - new room builds, infrastructure, device, and software upgrades
Major contributor to internal and external knowledgebases
Provided technical training to both clients and junior staff
Maintained suite of test plans and checklists for accomplishing various IT tasks
Test Analyst
Contract position for major publishing studios as an entry level QA tester (Lucasarts / Sega)
Performed functional, performance, and usability tests against titles in early stage development
Executed tests and completed playthroughs against new builds according to predefined regression test suites
Supported the development and testing of games across multiple platforms and devices (eg: Playstation, Xbox, Nintendo, PC)
Other Titles Held
IT Intern
Freelance Web Developer
PC Technician